FAQ

Chest girth should be used as the primary measurement when selecting a size.

If your dog falls between sizes, sizing up is generally recommended for a more comfortable fit.

For the best fit, measure the neck girth, chest girth, and body length.

• Neck Girth: Around the base of the neck
• Chest Girth: Around the widest part of the chest
• Body Length: From the base of the neck to the beginning of the tail

Sizing standards vary between brands.

Puppia products are designed with specific fit and movement considerations, so measurements should always be used as the primary reference.

Yes. Measurements may vary slightly depending on the product category, material, and intended fit.

Please refer to the size chart provided on each product page.

For most Puppia products, gentle hand washing in cold water is recommended to help maintain the shape, fit, and material quality over time.

Please refer to the care instructions provided on each product label before washing.

Soft Harnesses may be machine washed on a gentle cycle using cold water.

We recommend air drying only. High heat may affect the shape and material over time.

Kandog leather products are made using Italian vegetable-tanned leather.

To preserve the natural texture and finish, avoid excessive moisture, direct heat, and prolonged sun exposure.

If needed, wipe gently with a soft dry cloth and store in a cool, dry place when not in use.

Nosework products may be machine washed separately using cold water and a gentle cycle.

For best long-term care, gentle hand washing and air drying are recommended to help preserve the shape and material quality over time.

All orders are shipped from New Jersey, USA.

At this time, PuppiaUS ships within the United States only.

Orders are typically processed and shipped within 2 business days.

Delivery timelines may vary depending on carrier activity, holidays, and peak periods.

PuppiaUS currently ships within the United States only.

Both styles are designed with Puppia’s signature soft mesh construction and comfort-focused fit.

The Soft Harness features a streamlined silhouette with an adjustable chest belt for lightweight everyday wear.

The Soft Vest Harness offers a more body-covering design inspired by vest-style construction, providing additional coverage and a secure fit.

Originally introduced in 2001, the Soft Harness was designed as a softer, more body-conscious alternative to traditional webbing harnesses.

Developed using Puppia’s signature multi-layer soft mesh, the design focuses on comfort, breathability, and natural movement.

More than two decades later, it remains Puppia’s signature silhouette.

Yes. Puppia introduces seasonal collections throughout the year designed around changing weather, materials, and everyday lifestyles.

Spring and Summer collections focus on lighter fabrics and breathable construction, while Fall and Winter collections explore warmer materials and insulated designs for colder weather.

Returns are accepted within 14 days of delivery for items in their original condition.

Approved returns are issued as Puppia Credit, which may be used toward future purchases on PuppiaUS.com.

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Please note that dog treats and Nosework products are not eligible for return or Puppia Credit.

At this time, PuppiaUS does not offer direct exchanges.

If a different size or style is needed, we recommend placing a new order after your return request has been submitted.

Items must be returned unused, unwashed, and in their original condition.

Items showing excessive wear, heavy pet hair, odors, stains, damage, or bite marks may not be eligible for return or Puppia Credit.

Items marked as Final Sale are not eligible for return or Puppia Credit.

All other eligible items may be returned for Puppia Credit in accordance with our return policy.

Final Sale items are not eligible for return or Puppia Credit.

These items are clearly marked on the product page before purchase.

Puppia Rewards is a membership experience designed around seasonal access, personalized fit, and everyday convenience.

Members receive access to personalized dog profiles, seasonal launches, Puppia Points, and additional member-exclusive experiences.

Puppia Rewards members receive 1 Puppia Point for every $1 spent on eligible purchases.

Points may be redeemed through the Puppia Rewards Shop for select member-exclusive products, seasonal accessories, treats, and curated Puppia essentials.

The Puppia Rewards Shop offers a rotating selection of products available exclusively through Puppia Points redemption.

Available items may include treats, seasonal accessories, travel essentials, limited member goods, and select Puppia products curated for members.

Approved returns are issued as Puppia Credit.

Puppia Credit is stored directly within your account and may be used toward future purchases on PuppiaUS.com.

At this time, Puppia Points do not expire.

Puppia Rewards members receive early access to seasonal collections, personalized dog profiles, saved measurements, Puppia Points, birthday surprises, and additional member-exclusive experiences.

For wholesale inquiries, please contact info@puppiaus.com.